At Timora Ventures, we aim to ensure customer satisfaction with every purchase. If you receive a defective, damaged, or incorrect item, we are here to assist you.
1. Eligibility for Return
You may request a return if:
- The item is damaged or defective upon delivery.
- You received the wrong item.
To be eligible, the item must be unused, in its original condition, and returned with all packaging and accessories intact.
2. Return Request Timeframe
Return requests must be made within 1–3 days of receiving your order. Requests made after this period may not be accepted.
3. How to Request a Return
To initiate a return, contact us at:
📧 [email protected]
Please include your order details and a clear description (with images if possible) of the issue.
4. Refund Process
Once your return is approved and received, our team will inspect the item. If it meets the return criteria, we will process your cash refund at the time of pickup or as otherwise coordinated with you directly.
5. Items Not Eligible for Return
Returns will not be accepted if:
- The item has been used or shows signs of wear.
- The request was made after 3 days of delivery.
- The issue is due to customer mishandling.
6. Questions?
For any concerns or assistance, reach out to us at:
📧 [email protected]